1. Introduction
CHINMAY TECHNOSOFT PRIVATE LIMITED ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This policy is compliant with the Digital Personal Data Protection (DPDP) Act, 2023 of India.
2. Information We Collect
2.1 Personal Data
We may collect the following personal information:
- Name and contact information (email, phone number, address)
- Company/Organization details
- Professional designation
- Account credentials
- Payment information (processed securely by payment gateways)
2.2 Usage Data
We automatically collect certain information when you visit our website:
- IP address
- Browser type and version
- Pages visited and time spent
- Device information
- Referring website
3. Purpose of Data Collection
We use your personal data for the following purposes:
- To provide and maintain our services
- To process your orders and transactions
- To communicate with you about our products and services
- To send administrative information
- To respond to inquiries and support requests
- To improve our website and services
- To comply with legal obligations
4. Legal Basis for Processing
Under the DPDP Act, 2023, we process your personal data based on:
- Consent: You have given clear consent for processing
- Contractual necessity: Processing is necessary for contract performance
- Legal obligation: Processing is required by law
- Legitimate interests: Processing is in our legitimate business interests
5. Data Sharing and Disclosure
We may share your information with:
- Service providers: Third parties that help us operate our business
- Payment processors: For processing transactions
- Legal authorities: When required by law
We do not sell your personal data to third parties.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally:
- Account data: Duration of your account plus 3 years
- Transaction data: 7 years (as per statutory requirements)
- Marketing data: Until you unsubscribe
7. Your Rights
Under the DPDP Act, 2023, you have the following rights:
- Right to Access: Request access to your personal data
- Right to Correction: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Grievance Redressal: Lodge a complaint
- Right to Nominate: Nominate another person to exercise your rights
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL/TLS encryption for data transmission
- Secure data storage with access controls
- Regular security assessments
- Employee training on data protection
9. Cookies
We use cookies and similar technologies to enhance your experience. For more information, please see our Cookie Policy.
10. Children's Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect personal data from children.
11. Data Protection Officer
We have appointed a Data Protection Officer (DPO) as per the DPDP Act, 2023:
- Name: Data Protection Officer
- Email: dpo@chinmaytechnosoft.com
12. Grievance Redressal
For any complaints or concerns regarding your personal data:
- Grievance Officer: Grievance Redressal Officer
- Email: grievance@chinmaytechnosoft.com
- Response Time: Within 30 days of receipt
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
14. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: chinmaytechsoft@gmail.com
- Phone: +91-9737045191
- Address: 508 MAPLE TRADE CENTRE, NR. SURDHARA CIRCLE, Thaltej Road, Ahmedabad-380054, Gujarat